What are my payment options?

Online purchases are made easy and secure with a selection of payment options, including credit card (Visa and MasterCard). Unfortunately, at present, we cannot accept gift vouchers or store credit for online purchases.

Is buying online safe?

Verified by Visa and MasterCard SecureCode protect your transactions when you’re shopping online. Register for either of these free services and your purchases are guarded using your own personal password, which acts the same way as using your PIN or signature when you buy an item over-the-counter in a store. This verifies your identity when making your online purchase, ensuring payment is safe and secure.

Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy. In addition, we provide after-sales support too.

What is "CVV" ?

On MasterCard or Visa the CVV is the last 3 digits on the back of the card.

What happens after I have completed payment online successfully?

After you place an order with us, you’ll receive an order confirmation email with the details of your order, followed by a tax invoice for proof of your purchase. If you have any queries regarding your purchase, please Contact Us.

How can I get free shipping?

If your order fulfills the following criteria, Shipping is Free!

1. Your order comprises of Electrical products only
2. Your total spend is RM100 or more
3. Your delivery address is within Klang Valley (For the rest of West Malaysia, free shipping only applies to orders less than 20kg in total weight).

How much do I have to pay to have my online purchase delivered?

A delivery fee will be charged based on the product type and weight for your online order.

Will my order, which includes a few items, be delivered in the one box?

On occasions, when a number of items are purchased in a single order, they may be sorted into separate boxes and arrive with different deliveries. Therefore, all of the items in your order might not be delivered on the same day.

What happens if I’m not at home to receive my purchased items?

If you are not available to take delivery of your parcel, a delivery slip with further instructions will be left in your letterbox.

What if I received a damaged parcel, the wrong items, or don’t receive my order at all?

If you believe there is damage to the products you’ve ordered, the incorrect items have been delivered, or your order hasn’t arrived within the specified time frame, please Contact Us.

Can I order online and pick up my order in-store?

In line with FMCO security measures, Store Pickup option is not available at the moment.

What can I do if I have a problem with my new items?

If you are unhappy with the condition or performance of your new items, please contact your local ekobee store for further assistance. You can look up the contact details and opening hours at Contact Us.